Privacy Policy

Last Updated: November 5, 2025

1. Introduction

Welcome to Deepunit's Privacy Policy. This Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of Deepunit's website and services.

Deepunit ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we handle and process the personal information we collect when you use our websites, applications, and other services (collectively, the "Services").

This Privacy Policy complies with the Protection of Personal Information Act (POPIA) of South Africa and other relevant data protection laws. By accessing or using our Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our Services:

2.1 Personal Information You Provide to Us

Contact Information: When you register for our educational programs or contact us, we collect your name, email address, phone number, and postal address.
Account Information: If you create an account, we collect your username, password, and preferences.
Payment Information: When you make a purchase, we collect payment information, including credit card details or bank information. Note that payment processing is handled by our secure third-party payment processors.
Course-Related Information: We collect information related to your educational progress, including course selections, assignments, and assessment results.
Communication Information: We collect information you provide when you communicate with us, including support requests, feedback, or responses to surveys.

2.2 Information We Collect Automatically

Usage Data: We collect information about how you interact with our Services, including pages visited, time spent, links clicked, and actions taken.
Device Information: We collect information about the device you use to access our Services, including device type, operating system, browser type, IP address, and mobile device identifiers.
Location Information: We may collect approximate location information derived from your IP address.
Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior. See our Cookie Policy for more details.

3. How We Use Your Information

We use the information we collect for various purposes, including:

Providing, maintaining, and improving our Services
Processing and completing transactions
Sending administrative information, such as confirmations, updates, and security alerts
Providing customer support and responding to inquiries
Personalizing your experience and delivering content relevant to your interests
Sending marketing communications about our products, services, and events
Monitoring and analyzing trends, usage, and activities in connection with our Services
Detecting, preventing, and addressing technical issues, fraud, and illegal activities
Complying with legal obligations

4. Legal Basis for Processing Personal Information

We process your personal information on the following legal grounds:

Consent: We process your information based on your consent, which you can withdraw at any time.
Contractual Necessity: We process your information to fulfill our contractual obligations to you, such as providing educational services you've registered for.
Legitimate Interests: We process your information for our legitimate business interests, such as improving our Services, preventing fraud, and marketing our products and services.
Legal Obligation: We process your information to comply with applicable laws and regulations.

5. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

5.2 Business Transfers

If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Protection of Rights

We may disclose your information to protect the rights, property, or safety of Deepunit, our users, or others.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data
Regular security assessments
Access controls and authentication procedures
Secure network architecture and data transmission
Regular backups and recovery systems

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The duration of our relationship with you
Legal obligations to retain data for certain periods
Relevant statutes of limitations
Ongoing or potential disputes or legal claims
Guidelines from regulatory authorities

8. Your Rights and Choices

Under POPIA and other applicable data protection laws, you have certain rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct inaccurate or incomplete personal information.
Deletion: You have the right to request the deletion of your personal information in certain circumstances.
Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Data Portability: You have the right to receive your personal information in a structured, commonly used format and to transfer that data to another controller.
Objection: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

9. Cookies and Similar Technologies

We use cookies and similar technologies to collect and store information when you visit our website. Cookies are small text files that are stored on your device when you visit a website. We use the following types of cookies:

Necessary Cookies: These cookies are essential for the operation of our website and cannot be disabled.
Analytics Cookies: These cookies help us understand how visitors interact with our website, allowing us to improve our services.
Marketing Cookies: These cookies are used to track visitors across websites to enable the display of relevant advertisements.
Functional Cookies: These cookies enable enhanced functionality and personalization on our website.

For more information about the cookies we use and how to manage your cookie preferences, please see our Cookie Policy.

10. International Data Transfers

We may transfer your personal information to countries other than the one in which you reside. When we transfer personal information across borders, we take steps to ensure that your personal information receives an adequate level of protection wherever it is processed.

For transfers to countries without adequate data protection laws, we implement appropriate safeguards, such as standard contractual clauses approved by relevant regulatory authorities or ensure that the recipient is certified under an appropriate data protection framework.

11. Children's Privacy

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on this page with a new effective date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Deepunit
Gants Centre, Unit 14, T2 Building
Gerber Blvd, Strand
Cape Town, 7140
South Africa
Email: privacy@deepunit.uno
Phone: +27 21 854 7810

If you have unresolved concerns, you have the right to lodge a complaint with the Information Regulator of South Africa at https://www.justice.gov.za/inforeg/.

This Privacy Policy was last updated on November 5, 2025.